How to remove "via shopify.com" in order confirmation E-mail?

New Member
7 0 0

I was wondering if there is a way I can remove it?

 

0 Likes
Shopify Staff
Shopify Staff
102 0 11

Hi Mohan,

Maggie here, Shopify Guru. :)

Great question! You can remove this "via Shopify" by ensuring that you're using a custom domain email address in your Shopify Admin > Settings > General > Customer Email and also by adding a SPF (Sender Policy Framework) record to your custom domain. 

The steps are as follows:

  1. Log in to your domain hosting account
  2. Navigate to the DNS Records/Settings to find where you can add a TXT record. 
  3. Add Shopify's SPF record here as a TXT record. Copy and paste the following exactly:
    v=spf1 include:shops.shopify.com ~all

     

  4. Save!

If you'd like a bit more information on this, we have a walk-through doc on the process right here: Customer email best practices.

You can contact support 24/7 if you have any more questions!

- Maggie M | Shopify

0 Likes
New Member
6 0 0

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks

0 Likes
Highlighted
Tourist
23 0 1

I also have the same problem.


@diaa_ilayan wrote:

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks


 

0 Likes