Hi Mohan,
Maggie here, Shopify Guru. :)
Great question! You can remove this "via Shopify" by ensuring that you're using a custom domain email address in your Shopify Admin > Settings > General > Customer Email and also by adding a SPF (Sender Policy Framework) record to your custom domain.
The steps are as follows:
v=spf1 include:shops.shopify.com ~all
If you'd like a bit more information on this, we have a walk-through doc on the process right here: Customer email best practices.
You can contact support 24/7 if you have any more questions!
- Maggie M | Shopify
Hi,
first i would thank you for this info but its their also beside my domain custom email
This is what i see
PICKY CARE coustumer.service@pickycare.com via shopify.com
any help to remove it would be fine
thanks
I also have the same problem.
@diaa_ilayan wrote:Hi,
first i would thank you for this info but its their also beside my domain custom email
This is what i see
PICKY CARE coustumer.service@pickycare.com via shopify.com
any help to remove it would be fine
thanks
This does not work, it is in there as is, and more than 72 hours has passed, and still "via shopify" is showing up on all my emails to customers
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