How to remove "via shopify.com" in order confirmation E-mail?

[mohan2]

I was wondering if there is a way I can remove it?

[Maggie_M]

Hi Mohan,

Maggie here, Shopify Guru. :)

Great question! You can remove this "via Shopify" by ensuring that you're using a custom domain email address in your Shopify Admin > Settings > General > Customer Email and also by adding a SPF (Sender Policy Framework) record to your custom domain. 

The steps are as follows:

1. Log in to your domain hosting account
2. Navigate to the DNS Records/Settings to find where you can add a TXT record. 
3. Add Shopify's SPF record here as a TXT record. Copy and paste the following exactly:

   v=spf1 include:shops.shopify.com ~all

4. Save!

If you'd like a bit more information on this, we have a walk-through doc on the process right here: Customer email best practices.

You can contact support 24/7 if you have any more questions!

- Maggie M | Shopify

[diaa_ilayan]

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks

[sunflower]

I also have the same problem.

---

@diaa_ilayan wrote:

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks

---

[Bezeus]

Same here, any work around?

[inthebvi]

This does not work, it is in there as is, and more than 72 hours has passed, and still "via shopify" is showing up on all my emails to customers

[blaiski]

It's also not working with me despite adding the SPF record almost a week ago