How to remove "via shopify.com" in order confirmation E-mail?

mohan2
Tourist
7 0 1

I was wondering if there is a way I can remove it?

 

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Maggie_M
Shopify Staff
Shopify Staff
102 0 15

Hi Mohan,

Maggie here, Shopify Guru. :)

Great question! You can remove this "via Shopify" by ensuring that you're using a custom domain email address in your Shopify Admin > Settings > General > Customer Email and also by adding a SPF (Sender Policy Framework) record to your custom domain. 

The steps are as follows:

  1. Log in to your domain hosting account
  2. Navigate to the DNS Records/Settings to find where you can add a TXT record. 
  3. Add Shopify's SPF record here as a TXT record. Copy and paste the following exactly:
    v=spf1 include:shops.shopify.com ~all

     

  4. Save!

If you'd like a bit more information on this, we have a walk-through doc on the process right here: Customer email best practices.

You can contact support 24/7 if you have any more questions!

- Maggie M | Shopify

diaa_ilayan
New Member
6 0 0

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks

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sunflower
Tourist
23 0 1

I also have the same problem.


@diaa_ilayan wrote:

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks


 

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Bezeus
Excursionist
16 0 3

Same here, any work around?

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inthebvi
Tourist
3 0 3

This does not work, it is in there as is, and more than 72 hours has passed, and still "via shopify" is showing up on all my emails to customers

blaiski
New Member
2 0 1

It's also not working with me despite adding the SPF record almost a week ago

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