How to remove "via shopify.com" in order confirmation E-mail?

mohan2
Tourist
7 0 1

I was wondering if there is a way I can remove it?

 

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Maggie_M
Shopify Staff
Shopify Staff
99 0 16

Hi Mohan,

Maggie here, Shopify Guru. :)

Great question! You can remove this "via Shopify" by ensuring that you're using a custom domain email address in your Shopify Admin > Settings > General > Customer Email and also by adding a SPF (Sender Policy Framework) record to your custom domain. 

The steps are as follows:

  1. Log in to your domain hosting account
  2. Navigate to the DNS Records/Settings to find where you can add a TXT record. 
  3. Add Shopify's SPF record here as a TXT record. Copy and paste the following exactly:
    v=spf1 include:shops.shopify.com ~all

     

  4. Save!

If you'd like a bit more information on this, we have a walk-through doc on the process right here: Customer email best practices.

You can contact support 24/7 if you have any more questions!

- Maggie M | Shopify

diaa_ilayan
New Member
6 0 0

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks

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sunflower
Tourist
23 0 1

I also have the same problem.


@diaa_ilayan wrote:

Hi, 

first i would thank you for this info but its their also beside my domain custom email 

This is what i see

PICKY CARE    coustumer.service@pickycare.com  via shopify.com

any help to remove it would be fine

thanks


 

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Bezeus
Excursionist
16 0 3

Same here, any work around?

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inthebvi
Tourist
3 0 4

This does not work, it is in there as is, and more than 72 hours has passed, and still "via shopify" is showing up on all my emails to customers

blaiski
New Member
2 0 1

It's also not working with me despite adding the SPF record almost a week ago

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DarrenH
New Member
3 0 0

I know I'm a bit late to this but there is an additional step required to remove the "via shopify.com".  You also need to authenticate the domain:

 

https://help.shopify.com/en/manual/promoting-marketing/create-marketing/shopify-email/setup#change-y...

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Ahmad_Harb
New Member
2 0 0

Hi Good morning!

Thanks for posting this. I however still can not remove the (Shopify) <mailer@shopify.com> from e-mails I receive from the contact form. 

Please kindly take into consideration the following:

1- I have my e-mail from a third party host, and I contacted them multiple times to basically resolve this and they told me to contact you.

2- My DNS TXT records look like in the image here.

Ahmad_Harb_1-1622627788864.png

 

3- I still get the (Shopify) <mailer@shopify.com> as shown in image here.

Ahmad_Harb_2-1622627903759.png

 

Would you please be so nice as to try to help me with this. It's a bit frustrating 

 

Many thanks.

 

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DarrenH
New Member
3 0 0

I'm not sure which point you are starting from as that doesn't look like the same issue that everybody else had in this thread, have you followed the steps found here to add an email address?

 

Also I would note, that you are only allowed one SPF TXT record so you would need to combine them like so;

 

v=spf1 include:spf.protection.outlook.com include:shops.shopify.com -all

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