How to remove shipping cost from a customer order

Highlighted
New Member
1 0 0

HI, I have difficulty to remove the shipment cost from a customer that wish to pay by cash on delivery terms.

Could u kindly assist me on how to remove it?

Thanks!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
227 0 23

Hey Zac,

The best way to not charge shipping in this case would be to create a shipping option called "Pick up & pay with cash" in the country you'd like to offer this in and change the cost to $0. I checked your shipping options and it looks like you've already added something similar so you may not need my help at all.

Let me know if you have any other questions!

Thea
Shopify Guru | thea@shopify.com

 

0 Likes
Highlighted
New Member
1 0 0

A customer placed an order in person for a size of my product they did not have. To save time at POS, I purchased for my online store and want to remove or refund the shipping. Can anyone please let me know how to do that.

 

Thanks,
Evelyn

0 Likes