Thank you both for sharing your feedback and concerns.
I understand how important this feature is for each of your businesses, and for customers trying to use Buy X Get Y discounts. With that said, I'm going to share your thoughts on this with our teams directly so that they can review your comments. If we have any updates to share on this in the future, we'll post these on our changelog, so I recommend keeping an eye out there.
In the meantime though, to ensure customers know how to use Buy X Get Y promotions, I recommend adding an announcement bar to your site that outlines how this discount works. If you're using either the Debut or Venture theme, this feature is built-in and available to set up via the Theme Editor by following the steps listed here under the 'Add an announcement bar' section.
However, if your theme doesn't offer this, using a third-party app like Quick Announcement Bar, or Multi-Announcement Bar Maker, is also a great option. If you have any questions about using these apps to create an announcement bar, the developers of the apps can assist further. You can contact them directly by following these steps.
Please let me know if you have any other questions or concerns, and I can certainly lend a hand.
Thank you for following up and checking in. I appreciate you continuing to share your thoughts on this process, and how it's impacting your business ahead of Black Friday Cyber Monday.
I've shared your feedback regarding the way Buy X Get Y discounts work with our teams directly. While we can't confirm if any changes will be made to the process of using these discounts, if we have new information to share, we'll post an update on our changelog.
In the meantime, our help document here outlines more details on how these discount codes work, and how customers can use them.
I guess change needs to be made because as you can see in discussion its affecting many others. This automatic discount must be fixed. We are paying Shopify monthly fees for reason. So we expect if there is a bug it should be resolved, especially during critical time like this in Q4. Please address this automatic discount bug/error immediately.