@Don I would prefer you speak like a human rather that selling me some AI quotes from your manual, which is kind of offensive to me. Why don't you just give me a call instead as I indeed, am experiencing difficulty communicating with Shopify and its not only my issue. Its shopify's. You got my details do you? Email?
Give the people tools to speak with people.
My account requires attention and I won't pay any extra money to have it frozen like that for another month. You want to get friendly? Get in touch.