11/10/2020: For visuals, see my most recent reply in this topic here.
Thank you for reaching out to share your experience using our Help center. Our Support team is still here to help 24/7.
To get in touch with Shopify support:
This is an accepted solution.
Hi all, and thanks for sharing your feedback.
The steps provided earlier will allow you contact support whether you log in to the Help Center or not.
Please note the phone callbacks will be available depending on our current contact volume.
If you don’t see the “schedule a callback” option, please reach out via another support channel such as chat, or email.
If you are encountering trouble contacting support using the steps provided please provide as much detail as possible on what you are seeing. Which step are you at, what did you search for etc.
Screen A - After a search, if results do not help click Continue
Screen B - The contact options are shown (in this case, Chat and Email only)