Hundreds of Fake Abandoned Carts

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Tourist
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I noticed recently my abandoned cart recovery percentage had become extremely low, when it used to be very high. When checking abandoned orders, I saw the name Emily Boyd hundreds of times, using Google offices in Mountain View as their address and a fakemail dot org email address. Since April 13th, this person has abandoned hundreds of carts. Anyone have any idea why anyone would attempt to do such a thing and how I can block them?

 

Thank you :)

 

 

 

 

 

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New Member
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I’ve noticed the same, started in April. It’s clearly a Bot from a scammer. I Googled and people were asking about Emily Boyd in Reddit for a couple years. I tagged it as fraud , and set fraud rules so if they ever do try to make a purchase it will fail. Shopify needs an option to completed BLOCK people.
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Tourist
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How, in detail, did you solve this problem?

I contacted Shopify Support, but they told me to use Google Analytics to solve the problem. Unfortunately, GA is wildly confusing and they offered no ste-by-step guide to block this bot.

 

Thank you :)

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