I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFY

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New Member
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Hello everybody,

After installing my pixel facebook on my website, I tried to connect it to my facebook buisness page. The problem is that when I click on the "Connect Account" Button in the Facebook Marketing App settings, I get this error message : " There was a problem with Facebook login. Refresh this page and try again. "

Of course even after refreshing the page, it still doesn't work.

Does anybody have a clue about what I messed up ?

Thanks in advance,

Alexis

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Shopify Staff
Shopify Staff
41 0 2

Hi, Alexis!

Sunny here from the Shopify Guru Team and I would be happy to help troubleshoot your Facebook Sales Channel issue. Let's work together to see if we can resolve this together!

First thing I would like you to do is delete the Facebook Sales Channel completely. You can do that by going to Settings > Sales Channel and clicking on the trash can icon beside Facebook.

Once it is deleted, wait about 30 seconds, refresh your page and then re-add the Facebook Sales Channel by clicking on the purple "Add sales channel" button. Once Facebook has been re-added, connect your Facebook business page and see if that works. Let me know if it gives you any trouble this time around. I'm still happy to keep working towards a solution to ensure you're able to successfully use the sales channel to it's fullest!

I look forward to hearing from you.

Cheers,

Sunny | Shopify Guru

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