After installing my pixel facebook on my website, I tried to connect it to my facebook buisness page. The problem is that when I click on the "Connect Account" Button in the Facebook Marketing App settings, I get this error message : " There was a problem with Facebook login. Refresh this page and try again. "
Of course even after refreshing the page, it still doesn't work.
Does anybody have a clue about what I messed up ?
Thanks in advance,
Sunny here from the Shopify Guru Team and I would be happy to help troubleshoot your Facebook Sales Channel issue. Let's work together to see if we can resolve this together!
First thing I would like you to do is delete the Facebook Sales Channel completely. You can do that by going to Settings > Sales Channel and clicking on the trash can icon beside Facebook.
Once it is deleted, wait about 30 seconds, refresh your page and then re-add the Facebook Sales Channel by clicking on the purple "Add sales channel" button. Once Facebook has been re-added, connect your Facebook business page and see if that works. Let me know if it gives you any trouble this time around. I'm still happy to keep working towards a solution to ensure you're able to successfully use the sales channel to it's fullest!
I look forward to hearing from you.
Sunny | Shopify Guru