I Can not Re-open My Store

tspr
New Member
1 0 0

I accidently closed my store today, i was trying to make improvements and wanted to bring my store offline so i can make the improvements and accidently closed it down. I have followed the instructions to re-open and gain access to my store up until i select the payment plan i was previously on,

i get this message 

"There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later."
 
I would like to re-open my store, how can i do this without receiving the message above?
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Helen
Shopify Staff
Shopify Staff
955 107 146

Hey @tspr . Sorry to hear you are having trouble with this!

 

We did have a small hiccup yesterday, where store logins or reactivations could have been affected. Therefore, please clear the cache on your browser. This usually resolves any issues that are lingering after a fix has been implemented on the platform.

 

Keep me posted, and let me know if this works for you.

Helen | Social Care @ Shopify 
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