I Can't Connect My Facebook Page To Shopify

Tourist
5 0 2
This is not a recent problem and they are fully aware. I'm guessing hundreds of Shopify customers are affected and personally, I think it is a leverage point to score more revenue for one side or the other. Both say that it is the other's fault - and nothing gets done.

I have disconnected everything three times and waited - same issue.

I agree - set it up yourself and eliminate the hassle.
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Tourist
4 0 8
So, I take it Shopify isn’t trying to fix this issue?
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Tourist
5 0 2
As far as I can tell this has been happening since early 2018.
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New Member
2 0 1
I actually just wanted to be able to use my shop option for my Instagram
account that's what's really important to me but it seems as if I can't use
my instagram shop without having my facebook connected. Which sucks smh.
Thank you for letting me know about their system being down. I hope that
you can find a solution and fast. Good luck.
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Tourist
4 0 8
That was my purpose of the integration of the FB to use the Instagram product features. Most of my time there is where I am on IG and where most of my traffic comes from.
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Tourist
5 0 4

If it has been an issue since early 2018, then it isn't a mistake. It is easy to sit there and collect monthly payments while customers go at it between support lines that are pointing fingers at each other.

 

My advice, if they have been charging money for a service that won't deliver what you are paying for, then demand a refund for your monthly payments. If it means contacting your CC company or bringing this up with your state's attorney general.

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Tourist
3 0 2

I've been following this thread for a bit and I'm in the same boat. I first noticed the Facebook disconnect about six months ago. I kind of let it go, but when I would add any new products they wouldn't migrate over to Instagram. So I found this thread (and many more) and followed a lot of the instruction.

 

Multiple people said "delete Facebook off Shopify," but I would NOT delete your Facebook apps from Shopify. When I deleted the Facebook apps I lost ALL the product tagging on Instagram. Like, years. I also did the "delete integrations" over on the Facebook business page. When the Facebook apps were downloaded again, I only got like ten items (out of many) to migrate over to Instagram and then it's just been a headache ever since. My main issue is I just want the product tags on Instagram, but I can't seem to get that far because parent host, Facebook, won't connect.

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Tourist
5 0 4

I think we are at the point where we have to raise hell until it hits them where it hurts - the bank. Until they start losing money, they will leave the issue as it is. As of right now they can sit comfortably because of their buyout of Oberlo. Nothing else works as seamlessly. That said, they cannot expect to charge us 30 a month with a major ongoing issue. Lets be real, facebook knows the world and as such they are the best bet at driving traffic to your store. This feature needs to ducking work.

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New Member
1 0 1

Hello .. I followed the steps of adding Facebook to my  store and it all goes well but it always shows me that there is no pages integrate with the store despite of having and owning a page on the account i previously integrated with Shopify.

 

 

 

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Shopify Expert
2 0 0

Hi,

I am trying to connect my facebook page to Shopify store but the button "connect to facebook" not working.

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