Nick here from Shopify.
This is definitely something our team can look into for you. It's not something which can be done or discussed publically as there could be some sensitive and private account information. Because of that, I have sent you an email (to the email you signed up to the community with) for next steps. Please reply to me directly there. If for any reason you didn't receive an email, let me know in a reply here.
All the best, Nick
Similar to above, this is private so I have contacted you about it, via your email. If for any reason you didn't get an email, please let me know here!