I am part of the Staff but i also have a Shopify Partner account with the same e-mail: can i switch?

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Alandsandro
Tourist
10 0 2

Just to be sure. Can i be removed from the staff ( are there any problems to be re-added in the future?) and get the shop management as a Partner/Developer to continue work on the Shop design after the owner trial period end? Thanks

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Elias
Shopify Staff
Shopify Staff
976 92 143

Hey, @Alandsandro.

This is Elias from Shopify Support. I'd be happy to lend a hand with this!

You can always be re-added as a staff in the future. However, to become a collaborator, you will need to send a request to access a client's store. By being a collaborator, you're account doesn't count towards the store's staff limit. Once the request has been approved by the store owner, you can access your managed shops by logging in through the Partner Dashboard or the Shopify app. 

I hope this helps! If you have any other questions on this topic, don't hesitate to let me know!

Elias | Social Care @ Shopify 
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Alandsandro
Tourist
10 0 2

Many thanks @Elias ,

so, as a Collaborator, can I continue work on this Shop after the trial ended? Or my customer has to pay a plan to make me do the job? 

I was also wondering if i can continue use a third party app installed in the shop.

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Elias
Shopify Staff
Shopify Staff
976 92 143

This is an accepted solution.

Hey, @Alandsandro.

Thank you for the following up!

You can only continue to work on the shop if the account owner has opted for a plan, otherwise the store becomes inactive after the trial ends. Once a store is inactive or frozen after 3 failed renewal charge attempts, then you won't be able to continue working on the shop until the store owner reactivates the store. The same conditions apply for third-party apps - if the store is inactive or frozen, then the apps would not function as well. If you'd like to learn about the processes for our Partners, more information can be found on the Shopify Partners FAQ.

Let me know if this helps clarify your questions!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Alandsandro
Tourist
10 0 2

Many thanks for the help!