I am unable to purchase a domain name.

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New Member
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I am unable to purchase a domain name on shopify. The site pops up an error message and suggests 'Edit store Information'.

I think my store information is completely filled up and up to the mark. Can you please let me know what the error is about and how can I solve it?

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Shopify Staff
Shopify Staff
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Hi, @nidhiramaiya!

Thanks for reaching out to us. This error often occurs when the payment method is being declined at the time of purchase and we're unable to generate an invoice. You'll want to reach out to your credit card company or PayPal if that's what you're using to see if there are any holds on the account or if there is anything preventing the transaction from occurring. Please feel free to let us know if you have any further questions!

All the best!

Oliver | Social Care @ Shopify 
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