Would you be able to double check your email inbox please and even the junk mail as they can sometimes go there. Could you also search your emails for #13269477 which is the ticket number and it will hopefully show up for you. If you find it, please respond to me there.
If you can’t find my email in the interest of time I’d recommend contacting our support teams directly here. You can talk to us by chat or phone, and when you connect with a support member please provide the ticket #13269477 so they can review it and assist.
Would you be able to reply with a few more details about this, please? If you could let me know the domain you purchased and some proof of purchase, as well as your .myshopify.com URL and we can take a look.
Looking forward to hearing from you.
I reached out to you directly at the email you provided below about this. If for any reason you didn't receive it, don't hesitate to let me know in a reply here.
I have sent you an email directly about this for the next steps in the process. If for any reason you didn't receive it, can you let me know in a reply here please.
Similar to the situations above, this would need further investigation. Would it be ok to reach out to you via email directly about this? If so, is the email you used to sign up for the community the best way to reach out to you? If not, can you let me know what is?