I bought a domain but gets error that says "A store with that domain name already exists"

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Tourist
9 0 2

@Nick 

There is 1 error:
A store with that domain name already exists

Could you please help me?

Thanks :)

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Community Manager
Community Manager
2498 171 376

Hi @Shreyt,

 

Would you be able to confirm that the email address you used to sign up to the Community with is the best one to reach you on? If you could also confirm if this is the same email address you have for your Shopify store that would be appreciated. Once I know the best email to reach you on I can reach out to you directly about this for the next steps. 

 

Looking forward to hearing from you. 

Nick | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
9 0 2

@Nick Thanks for your prompt reply.

Here is my email address: wintershoppe7@gmail.com
I used same email address to create shopify account.

 

Thanks :)

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Tourist
9 0 2

@Nick  any updates? Thanks

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Community Manager
Community Manager
2498 171 376

Hi @Shreyt,

 

Apologies, I don't think my initial email went through. I have just sent it to you there. If for any reason you didn't receive it, can you let me know here again, please? Talk to you soon.  

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
9 0 2

@Nick Thanks for your email.. replied just now. Looking forward to hear from you.

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New Member
3 0 0

I also have the same problem, if i try to use my existing domain it says error " a store with that name already exists" and if i try to do a transfer in of domain it says "This domain is currently managed by a different shop" I have talked to 2 people so far and it hasn't gotten fixed. I own the domain 100% so there is no way it is on another shop..

 

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New Member
3 0 0

Hi there, i also got the same problem

 

A store with that domain name already exists

 

please give me advice how to solve it

 

thanks you

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Tourist
9 0 2

 

Contact nick.. he would be able to help you.

My problem is solved now :) 
There is nothing we can do about it.. only shopify technical team can fix it.

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Tourist
9 0 2

 

Contact support staff.. Nick solved my problem.

Good luck :)

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