I bought a domain but gets error that says "A store with that domain name already exists"

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New Member
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Thank you, How do I contact @Nick ? I have already spoken to 2 different support people and it seems like they don't understand the problem, they just keep telling me to add the domain into shopify..

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Tourist
9 0 2

Well you just did.. just put @ then mention username.

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New Member
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wow, @Shreyt, thank you, shows how good I am at social media lol 

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Tourist
9 0 2

@jcalise391 haha.. lol :)

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Community Manager
Community Manager
2487 171 373

Hi @jcalise391 and @vika,

 

Would you both be able to confirm if the best email to reach you on is the one you signed up to the community with? If you could also confirm if this is the same email you used to sign up to your Shopify store with (.myshopify.com URL email address). Once I can verify this email address and know the best place to reach you both I can reach out directly and take a closer look into it all.

 

Looking forward to hearing from you. 

Nick | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi @Nick 

I have the same issue here.

You can contact me at the email i used to signed up to the community.

Thanks for your help.

Mat

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Community Manager
Community Manager
2487 171 373

Hi @Mat01,

 

I have sent you an email about this regarding the next steps. If for any reason you didn't receive it can you let me know in a reply here please. 

 

All the best, Nick

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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sir iam having exactly a same problem i bought a domain called accessoriesbible.com on godady

after connectig on shopify (A store with that domain name already exists) is showing

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Community Manager
Community Manager
2487 171 373

Hi @pankaj1998,

 

Can you confirm if the best email to reach you on is the one you signed up to the community with please? If it's not the best way to reach you, can you let me know what is. 

 

Looking forward to hearing from you. 

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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@Nick 

There is 1 error:
A store with that domain name already exists

I have two shopify stores: babawish.shopify.com store and babawish07.shopify.com store.

i need to connect my babawish07.shopify.com store to  a domaine from Godaddy.com "babawish.com"

 

this picture about dns settings

dnf.png

and i get the error message A store with that domain name already exists

 

Could you please help me?

Thanks :)

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