Hi, @Leoekstrom !
Thanks for reaching out to us about this.
It's possible that the previous owner of the domain still has it connected to their store. Since you are the new owner of the domain, we can remove it from their account so you may connect it to your own.
In order to do so, I will need to take a look at your account specifically. Can you let me know what is the domain in question so I may take a look? Also, please let me know your .myshopify.com URL.
I look forward to your reply.
I'm having the same issue. Purchased a domain via Godaddy and when I try to connect existing
I manually went to GoDaddy and input the A & CNAME info stated in your video, came back to shopify to try to verify and still receive the same error message.
Hi Rose, I am having the same issue please help.
My shop url: https://bombshell-s-boutique-bags.myshopify.com/
My domain that I want to use: bombshell.boutique
My DNS Screenshot from godaddy:
Thank you in advance
Hi @Rose I'm not able to connect my google domain to my store, I think it is frozen on the DB or something
My store is amazingiftshop.myshopify.com and my domain is amazingiftshop.com
here is my proof
thanks in advance
Hi @Rose I am new to shopify and experiencing the same problem.
My domain is with GoDaddy, see screenshot of DNS.
The issue I have is the I think I may have connected my domain to a previous shopify trial that has now lapsed. Old trial was called 'happyfutures' and so in my second trial (which now I have converted to a proper account to 'happy-futures-nz'.
Are you able to 1) help me redirect my domain to 'happy-futures-nz' shopify account?