I bought a domain but gets error that says "A store with that domain name already exists"

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Tourist
3 0 1

Please help me, I am getting this error on freshly bought domain name using godaddy. Thanks in advance.

 

This domain is currently managed by a different shop.
You may contact support to transfer the domain to this shop, and initiate the transfer afterwards.

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Shopify Staff
Shopify Staff
309 31 49

Hi, @rappix !

 

Thanks for reaching out about this.

 

It is likely that the domain was once owned and connected by another store owner on our platform. Even though you now own the domain, the system recognizes that it's still connected to another account.

 

Not to worry though - we can look into the ownership of the domain and ensure that you can connect it securely to your account.

 

Would you be able to tell me what the domain is exactly? Also, can you send me a screenshot of your domain's DNS settings from GoDaddy? This will show me that you own the domain now.

 

I look forward to hearing from you!

 

Cheers!

 

Rose | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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Hey @Rose, thank you for your fast response.

Domain name is mystic-shop.com, I've just bought it on godaddy. It has no changes in the DNS records yet - just default configuration, I am sending you the screenshot as a proof attached. If you need anything else from me in order to confirm ownership, you can PM or email me.

Screenshot from 2020-06-05 02-25-05.png

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Shopify Staff
Shopify Staff
309 31 49

This is an accepted solution.

Thanks for confirming that, @rappix !

 

Can you try connecting the domain now and let me know how it goes? You can do so under Online Store > Domains > Connect existing domain.

 

I look forward to your reply!

 

Rose | Social Care @ Shopify 
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Tourist
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It worked! Thank you for your help! :)

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New Member
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Hi @Rose! I’m having the same issue. I bought my domain with google. I was trying to sign up for the free trial to start on my shop and it says my store name already exists. My store name is Zodiac Jewelz and the domain is zodiacjewelz.com. Please help!! Thank you!
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Shopify Staff
Shopify Staff
309 31 49

Hi, @LilianaYasmin !

Thanks for reaching out to us about this.

It sounds as though you are having an issue opening your Shopify account and creating a .myshopify.com URL that is available, is that right?

The .myshopify.com URL is your unique identifier within the Shopify system. In some cases, it happens that you may be trying to create a site called test.myshopify.com (for example) when someone has already used it. In cases like these, it's best to try a variation such as test123.myshopify.com so that you can create your store.

Since you already own the custom domain zodiacjewelz.com, you will simply connect your domain to your account after it's created to hide the .myshopify.com URL. You own that custom domain despite someone else having a similar .myshopify.com URL as you. There is no way for anyone else to own the domain you have purchased so, for the sake of creating the account, I would suggest making the .myshopify.com URL unique so you can then cover it with your custom domain.

I hope this helps!

Cheers!

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi. 

I’m having the same error message when I try to connect my recently purchased domain from Bluehost. I own the domain now and I need to connect it to my Shopify store but it says the domain is used by another store. I can send proof that I own the domain and more info as requested. My email fmureverwi@gmail.com 

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Shopify Staff
Shopify Staff
309 31 49

Hi, @fmureverwi !

Thanks for reaching out about this. I'd be happy to look into the domain for you.

I will be sending you an email shortly so we can look into the domain ownership and ensure that you are able to connect your domain.

Keep an eye out on your inbox.

Cheers!

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
309 31 49

Hi again, @fmureverwi !

When looking for your email under your profile, I noticed that my colleague Peter responded to another thread regarding the connection of your domain. It looks like you are in good hands with Peter!

If you need a hand with anything else, please let me know.

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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