I can't access my shopify admin, I got DMCA Notice What should i do now..

MehulYadav
Tourist
7 0 1

Today Morning, I was trying to open my Shopify admin dashboard, but I am not able to, then I checked my email, and I see that I got One DMCA Notice. 

Here is the screenshot: 

DMCA.JPG

In the email, they have mentioned that if I reply to this email then they will unblock my Shopify admin dashboard. But how & where I have to reply I don't know. 

Please help me with this. also I am not able to remove that product also.

0 Likes
Don
Shopify Staff
Shopify Staff
1295 79 171

Hi there @MehulYadav!

Don here from Shopify.

Thanks for sharing that screenshot of the email you got from our Legal team.

If you want to get in touch with them about this, you can reply to that email itself and quote the ticket number they gave you there.

We wouldn't be able to help with this process at all from support, as this is a legal matter and must be handled by our Legal team.

If you can reply there they should be able to get back in touch with you in due course to discuss the status of your store.

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MehulYadav
Tourist
7 0 1

Thanks, Don. I will reply to this email... Thanks for your help:)

Don
Shopify Staff
Shopify Staff
1295 79 171

Hi again @MehulYadav!

Don from Shopify once again.

That's perfect!

If you can reply there, our Legal team will have access to info on this that we don't have access to from here and will be able to discuss how you can move forward on this.

Be sure to include that ticket number they shared so they can get to work on your specific case.

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
molokoplus
New Member
1 0 0

Were you able to ge this resolved?

0 Likes