I can't generate the legal policy pages on my shopify account

Highlighted
New Member
1 0 0

Is there something wrong with my shopify? Every single tutorial I watch and everywhere I look I see that there was supposed to be "generate" buttons on my "legal page" to generate terms of service, privacy and refund policies automatically, but there are no such buttons on MY shopify legal page.

I seem to be the only person in the world to have this probleem because I googled this issue and no results came up, every shopify legal page seems to have the "generate" buttons except for mine.

So is there something wrong with my shopify? Where are my "generate policy page" buttons?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
469 58 120

Hey, Uriel.

I'm Lizzy, one of the Gurus on the support team at Shopify.

Is it possible that you're accessing Shopify in a language other than English? Our policy generators won't appear on an admin that is in another language as the policy templates are currently only available in English. If that is the case, but you'd like to use the policies in English, you can use our Policy Generator here.

If you store is set up in English, but the buttons still aren't appearing for you please let me know and I can keep looking into this for you.

You can give us a call too or start a live chat at any time. We're here 24/7 and are always happy to help out!

Thank you, 
Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0
My shop is in English and I still don’t have a generate template button.
I’ve looked for a solution for about 2 hours and still can’t find anything helpful.
0 Likes
Highlighted
New Member
1 0 0

I have the same issue. It's been two days that I am working on it and I cannot find the solution, can you help me please?

 

0 Likes
Highlighted
New Member
1 0 0

Hi - first time poster!

I am generating the legal pages no problem in - admin/settings/legal - and hitting SAVE.  At this point, if I check my live site, nothing has happened in the footer (my understanding is that links should be automatically generated in the Footer).  Also if I check "Pages" in the back-end, no new pages have been generated (although I'm not sure if they are supposed to appear in Pages section).

Any ideas what I'm doing wrong?

Thanks

0 Likes
Highlighted
Tourist
3 0 1

Agreed! This exact same thing is happening to me. I made the legal policies, saved them, but they're not showing up on my site. Ideas?

0 Likes
Highlighted
New Member
2 0 0

I am currently experiencing the same issue and I cannot figur out what is wrong. I am using the Debut theme. Could this be the issue?

0 Likes
Highlighted
New Member
1 0 0

I am having the same problem. Hoping an answer will be shared in this thread.

0 Likes
Highlighted
Tourist
8 0 3

Same problem here.  Need this sorted asap as hoping to go live with shop this week!

0 Likes
Highlighted
New Member
2 0 0
Same issue here, any help would be appreciated
0 Likes