Hi, I have and issue with Shopify store, I’m adding a product I save the product, but I go on my online store and don’t appear there in any category, like shop all products or in the bracelet section in any section. I go back to see, and the product is there and says it is showing in the online store. So I click in the product to see if shows in online store and it does and show me the product, but only if a click for admin page on my app, but if any person a outside wanna buy it they can’t see it. How do I do
Ted here from Shopify, thanks for posting your query!
Would you be able to share your store's URL with me and an example product so I can take a look and try to replicate this with you? If you try using a different browser or device, are you able to see the products without having to click into the admin using the app as you mentioned? What device and browser are you using at the moment?
Thanks for getting back to me!
That's quite strange and it's not a normal procedure with Shopify. From my understanding, your products are now appearing as they should be but it took 4 days for them to appear, is that correct? I'd need to replicate this myself to try and see why this might have occured. Would you like for me to email you directly to authenticate the account and take a closer look?
Regarding the categories, when you click Products > Collections in your admin, can you check to see how many products you've listed in for a collection? Have you more than 5 products added to that collection?
Thanks for letting me know! Would you be able to share a link to your store with an example of a collection that's showing only 5 products so I can replicate this with you? Our 24/7 live chat advisors are available here too if you would prefer.