I've seen some old posts about sharing on facebook but none have answered my question - sorry for bringing it up again!
Everytime I go to share a product on facebook I get the message: We're sorry but something went wrong. If you are the applcation owner check the logs for more information.
I have connected my shopify store to my businesses facebook page (I don't want to share it as myself because it's a team of people - I am doing the marketing) but of course our main account is going to be facebook so I need to find a way to share!
Can anyone help me?
Hey, Kate !
Koreen here from Shopify.
Thanks for posting and not to worry, we can have a look into this with you. :)
I've tested this out, and do see that the sharing option is working when sharing from both your online store, and Facebook store to personal accounts. However I do understand that you'd like to share this from your business account to your business page.
There are a couple of ways that should allow you to do this:
I've sent you an email so we can take a closer look into the error you are seeing after testing out both of these methods.
Do have a look out for this, and reply to me when you can!
Koreen W | Shopify
I have the same issue, but i can not share from the tool bar as in picture 1, nor can i publicly share to the page as the page does not allow public sharing.
i recently lost facebook personal profile that created the business page. i had to create a new personal profile and was granted permsiion from another person for admin.
so am lost???
Exact same issue here. Everything looks fine.....select pages, connect pages, then "oops-something went wrong" I have tried adding shopify app to personal page. Products do show in facebook store though. When I go through shopify product admin "Promote"> "Share on facebook" I have to go through the connect pages all over and the "oops- something went wrong. Pleaase help
|4 hours ago|
|5 hours ago|