I canceled 2 orders high risk and my payout went hold

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Hello

i canceled 2 orders high risk and my payout went on hold 

my payout were already on hold 2 weeks ago i verified with shopify and everything was good but now i got another hold 

i got a red  message says contact support 

could you please help me ??

i can't stop ads from running in the same time i can't wait for a long time to get an answer from shopify

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