I cannot get support from Shopify

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Tourist
5 0 4

Anyone else having issues getting support from shopify?

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New Member
2 0 0

yep and nobody is responding to these :(

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New Member
1 0 0

200606

 

Bummer. I called Shopify support and they said we could arrange call back, chat or email at  help.shopify.com/questions. NOTHING LIKE THAT THERE! OR ANYWHERE!

 

I need to know how and where to access some info on my store before I shut it down.

Like: where my Shoptimized licence number is entered.

and where GSN conversion code was entered.

 

Also, want to ensure domain name not renewed.

 

Also want to ask about pro-rated refund.

 

Any ideaa? Info?

 

Better forum topic to post in?

 

Email address at least for Shopify support?

 

Should deliver the support they promise!!

 

Thanks for any assistance anyone can offer...

 

Sylvia

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Tourist
3 0 1

Try Going to support and Type your question in the search bar. Hit enter and after that the page which opens will have a working Chat Button.

Works For me. Other Chat buttons not working

1 Like
Tourist
6 0 1

I have had to use this link: https://help.shopify.com/en/questions#/contact

in Google Chrome Incognito window to get the form to open properly.

 

Click on File Menu> New Incognito Window in Chrome and paste the URL above in the address bar.

 

 

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