Hi, I cant find my store . My store name is shoppie5 and its URL is shoppie5.myshopify.com . It was on trail but not expired. I have already purchased a domain its shoppie5. Please help me to find my store .It was almost about to pick a plan. please help.
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Finding your store and gaining access again is very important, sorry to hear you've been having troubles. I am happy to explain your best troubleshooting options. What happens when you try and log in to your store, do you receive an error? Are you able to please share a screenshot of the error you are receiving?
If you are not sure which email you may have used for the account, you can head to our Forgot store URL page. From this link, enter your email address(s) and an automatic email will be sent to that address with the URL's of any associated Shopify stores. If you are able to determine the correct email address for the store, but have forgotten your password, follow the instructions listed in this help document to reset your password.
If you do not receive an email with your shoppie5.myshopify.com store listed, your best next step will be to reach out to our Support team directly so we can look into this further with you. Since we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to assist you with this through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks for reaching out here!
Glad to hear you have been able to log in from the PC you made your store on. If you have not received any verification email, and have been unable to log in from a different device, you can review the email address the account was created with using the PC you are able to log in on. Here are the steps to find, and update the email:
Once you have gone through these steps, and have confirmed your account email and password, let me know how this goes. If you are still having troubles logging in on a different device, please share a screenshot of the error you are receiving when trying to log in. Make sure you are using a supported browser, and try clearing your cookies and cache. As I mentioned, we are unable to provide account specific support on the Community at this time. For account specific support through live chat, email, or callback please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Once we have solved your log in issues, you can focus on building your store! One resource that is great to follow while building your store is our General checklist for starting a new store. It outlines each step of launching a new store, and links the relevant help documentation to assist you with each step.