I cant provide free shipping anymore to my customers! what happened?

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New Member
14 0 0

I have had setup my free shipping for some products in my store ( 0 lbs) but my customers dont see this option anymore when they do checkout.

like this product, has 0 lbs weight and still they cant choose free shipping during checkout: https://nutrivitasuplementos.com/products/centrum-silver-multivitamina-para-homens-acima-de-50-anos-...

 

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New Member
14 0 0

Here is the screenshot from customer. She is not able to choose free shipping on this product. As you can see this product has free shipping (frete gratis) I have 0 weight. Before, my customer could choose free shipping (R$ 0,00).WITH OR WITHOUT PROMOTION, FREE SHIPPING OPTION SHOULD BE AVAILABLE AS IT WAS BEFORE.here it should be a option : FRETE GRATIS (FREE SHIPPING) R$ 0,00 - FRETE (SHIPPING) IS BEING CHARGED AS A PRODUCT THAT HAVE 1 LBS OF WEIGHT BUT THIS PRODUCT HAVE 0 WEIGHThere it should be a option : FRETE GRATIS (FREE SHIPPING) R$ 0,00 - FRETE (SHIPPING) IS BEING CHARGED AS A PRODUCT THAT HAVE 1 LBS OF WEIGHT BUT THIS PRODUCT HAVE 0 WEIGHTWITH OR WITHOUT PROMOTION, FREE SHIPPING OPTION SHOULD BE AVAILABLE AS IT WAS BEFOREWITH OR WITHOUT PROMOTION, FREE SHIPPING OPTION SHOULD BE AVAILABLE AS IT WAS BEFORE

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