I cant unable password protection while I am trial

New Member
4 0 0

Does anybody run to an issue that can not enable password protection , and it keeps asking for select the plan ? After you select the plan as it requested but nothing change at all ?

Shopify Staff
Shopify Staff
96 15 19

This is an accepted solution.

Hey @Anh_Ly 

Eunice here from the Shopify team. Thanks for posting!

You can only remove password protection from your store after you pick a pricing plan. If you pick a plan while you are on a free trial, then you won't be charged any subscription fees until your free trial expires.

From your message, It sounds like you may be running into issues when selecting a plan. Do any error messages populate? I recommend clearing your cache and cookies then trying again. If you're not sure how to do that here is an awesome tutorial guide that covers all devices.  

If you're still having issues picking a plan once you've cleared your cache and cookies please let me know here.


Eunice | Social Care @ Shopify 
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