I changed my Instagram username...

New Member
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I set up my instagram account so when people click on the social media buttons, my instagram is linked to that button. 

but the problem is that I changed the username of the account. Now if you click on the instagram logo button on my website it takes me to a page with my old username which says it's not available. How do I fix this? 

it looks like my themes are "Brooklyn" and "Boundless." 

Please help me! Thank you very much!

 

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Shopify Staff
Shopify Staff
467 24 56

Hey! 

 

My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)

 

You may need to update your account information in the storefront editor. If you go to Online Store > Themes > Customize > Theme Settings, you can select the Social Media tab. Here, you can paste a link to your Instagram page. 

 

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Save your changes and it should update your details. Could you give that a go and see if it works for you? 

 

Ava

Social Care Guru | support@shopify.com

Ava | Social Care @ Shopify
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New Member
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Wow that was so easy and helpful. Thank you
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Shopify Staff
Shopify Staff
467 24 56

No problem at all! Gald that worked for you and it's up and running now.

 

Let me know if you have any more questions, happy to help!

 

Ava

Social Care Guru | support@shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Ava, I changed my username on instagram also, but when I goo into theme settings and try to change in social media, its not working. When I then click on the instagram icon on my site it says this page isnt available. Can you please help

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Shopify Staff
Shopify Staff
467 24 56

Hi, @PLT!

 

Could you show me a screenshot of your theme settings, similar to the screenshot I posted above? Could you also show me a link to your Instagram page, just so I can compare the two? I'm sure we can get to the bottom of this for you, I'll just need to get some more info and do some troubleshooting first.

 

Speak soon! 

 

Ava

Social Care

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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