I changed my Instagram username...

Highlighted
New Member
2 0 0

I set up my instagram account so when people click on the social media buttons, my instagram is linked to that button. 

but the problem is that I changed the username of the account. Now if you click on the instagram logo button on my website it takes me to a page with my old username which says it's not available. How do I fix this? 

it looks like my themes are "Brooklyn" and "Boundless." 

Please help me! Thank you very much!

 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
603 30 96

Hey! 

 

My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)

 

You may need to update your account information in the storefront editor. If you go to Online Store > Themes > Customize > Theme Settings, you can select the Social Media tab. Here, you can paste a link to your Instagram page. 

 

25-30-uyvg4-sdf5z

 

Save your changes and it should update your details. Could you give that a go and see if it works for you? 

 

Ava

Social Care Guru | support@shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0
Wow that was so easy and helpful. Thank you
0 Likes
Highlighted
Shopify Staff
Shopify Staff
603 30 96

No problem at all! Gald that worked for you and it's up and running now.

 

Let me know if you have any more questions, happy to help!

 

Ava

Social Care Guru | support@shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Hi Ava, I changed my username on instagram also, but when I goo into theme settings and try to change in social media, its not working. When I then click on the instagram icon on my site it says this page isnt available. Can you please help

0 Likes
Highlighted
Shopify Staff
Shopify Staff
603 30 96

Hi, @PLT!

 

Could you show me a screenshot of your theme settings, similar to the screenshot I posted above? Could you also show me a link to your Instagram page, just so I can compare the two? I'm sure we can get to the bottom of this for you, I'll just need to get some more info and do some troubleshooting first.

 

Speak soon! 

 

Ava

Social Care

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0
How to I put my ig name or facebook name in the link box
0 Likes
Highlighted
New Member
2 0 0
Can u send a picture of how the text suppose to look on the box
0 Likes
Highlighted
Shopify Staff
Shopify Staff
603 30 96

Hey, @Myfeetsick!

 

Sure, I have made you a quick video from my test store that will show you how to enter a link in that box. The video is here!

 

It is best to have your social media page open in a new tab so you are ready to copy the link and paste it into the correct box. Let me know how you get on! 

 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes