I don’t understand how the customer buys products

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New Member
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Hello, I’m a newbie and have no clue what I’m doing but want some badly to learn. When I go to my website CountryBeez.shop and I look at my products I see one price then when I click on the picture I see the other price .how does the customer buy a product? When I click on a picture there is no way for them to choose which colors they want? Also, when I type in CountryBeez.shop. My Shopify.com it says store unavailable. I’m so stressed out and worried I’m doing something wrong cuz I really need to make money. Please please help me!

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Shopify Staff
Shopify Staff
614 47 134

Hey, @Taylor02!

Julie here from Shopify Support. I'm loving your enthusiasm; it's great to see new merchants eager to learn and I'm happy to lend some insight here. 

First off, thanks for sharing the link to your store. It looks quite polished and your slideshow images are super sharp. Taking a look at your products here on my end, I see the option to "Add to Cart". This button is automatically added to all of your product pages and will give customers the ability to add a product to the cart and complete their purchase. Here's an example of what this looks like when viewing your Inflatable U Shape Neck Cushion Travel Pillow product, where you'll see the Add to Cart button in red:

20-09-avm5p-5qeae

To choose a different colour, your customer will just need to select one of the variants listed above the "Add to Cart" button. In this example, the colour options include pink, grey, red, sky blue, sapphire, and deep blue. When a customer selects one of those colours and clicks "Add to Cart", that's the colour they'll be purchasing when they reach the checkout.

It looks like you've only uploaded one image for this particular product, however. Unless you have added variant images to each product variant, then this image will not change. You can learn more about adding images to product variants here. Is there a specific product that you're having troubles with? 

As for your domain, it looks like your website URL is actually countrybeez.shop, which is what customers will need to enter in their address bar to access your website. The myshopify.com URL that you've referred to is typically only used for login and authentication purposes, so there's no need to provide customers with that URL; since you've already purchased a custom domain, you'll just be using countrybeez.shop instead.

That being said, you should still be able to access your website using the myshopify.com URL. However, the myshopify.com URL you shared doesn't look like a valid URL, since the only periods in the URL should be the ones in ".myshopify.com". You can confirm your actual myshopify.com when you are logged into your Shopify admin, at which point you'll see it in the address bar. You can also find it under Online store > Domains > Shopify managed domains.

I hope this clears things up, but let me know if you have any further questions. As a side note, if you haven't yet launched your store I suggest referring to our Essential Store Launch Checklist. This is a great resource that will help you ensure you've completed all the steps necessary for a successful launch.

Do you have any marketing plans for your business yet? I'd love to hear your ideas!

 

 

Julie | Social Care @ Shopify
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Hi Julie thank you for your feedback on my store. I haven’t been able to do
anything to my store for about a month now but plan to start this week
sometime. I was wondering, will u help me with anything I have questions
about? I have been so scared to continue but really need to make money and
fast. I truly appreciate you.
Sincerely
Anne-Marie Claypool
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Shopify Staff
Shopify Staff
614 47 134

No problem, Anne-Marie! I'm always happy to help. 

While I can continue assisting you here in the Community Forums, did you know that we also offer support via live chat, Facebook, and Twitter? Our Support team is available 24/7, so you can get in touch with our team whenever you like! All of our contact methods can be found on our Support page here.

Keep in mind that in order to access the contact options, you will need to first enter a question in the "Ask about a topic" field. Once you do so, you'll be presented with some help docs that should pertain to your query, along with the option to "Get Support" towards the bottom of the page. This will allow you to start a live chat with a Support Advisor or reach out via social media.

It's super important to me that you feel supported throughout your ecommerce journey, so please feel free to lean on our Support team; whether you need help with your online store or are just looking for some advice on how to grow your business, our team is here to help every step of the way. We also offer extensive resources through our Shopify Help Center, Shopify Blog, and even through free online courses with Shopify Compass

I totally understand that it can be quite scary starting a new business, but I'd love to help ease those concerns. What seems to be holding you back at the moment?

Julie | Social Care @ Shopify
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