I have client that they cannot complete their order on website - Help please urgent

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New Member
3 0 1

I have clients that they cannot complete their order on website. 

 

Customers won't be able to complete checkout for products in this profile !! I offer free delivery service. 

 

can you please assist asap, as i am loosing sales  

 

thanks, 

Chloe's Closet Malta

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Shopify Staff
Shopify Staff
1454 88 318

Hey, @Chloescloset

Would you mind sharing a screenshot of what you have set up within Settings/Shipping, and what you're seeing at checkout? If you have a free shipping rate created for all products, then your customers should be able to checkout as normal; however, with a screenshot of what you have set up, it'll be easier to understand where the problem is. 

Peter | Social Care @ Shopify
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New Member
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thanks,

I went on You tube and followed the instructions thanks
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