I need help

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New Member
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Hi, I am having problems with my payments not coming through and have been kindly notified by shopify. However to resolve the issue is proving to be really difficult as when i try and log in to the help centre its is saying my store is temporarily unavailable. I could do with speaking to someone. Thanks.

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Shopify Staff
Shopify Staff
499 31 83

Hello, @naturesgrace!

Karlie here from the Shopify Guru Team! Can you tell me more about what's happening with your payments? Are your having issues with your customers paying for their orders or issues with paying for your monthly subscription plan with Shopify? Any further details would be helpful when troubleshooting. 

If you would still prefer to reach out to our support team, then you can do so without logging in by selecting the "Continue without logging in" option when contacting support from our Help Center. Doing so will put you through to our support team. If you'd like for me to assist you through Shopify Forums then be sure to let me know what your shop URL is as well. 

Looking forward to hearing back from you! 

 

*Karlie* | Social Care @ Shopify
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New Member
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Hi Karlie,

Yes I am still relatively new to shopify, and my shop naturesgracejewels.com
made its first sale the other day. Which was great. I recently tried
changing my bank details to a monzo account. But stupidly I did not
activate the card so the payment got declined, then i tried changing it
back to the old card, and now i feel as if I have confused shopify systems.
I am receiving the attached message. However when i follow instructions, it
says that my bank details don't match the previous. I then try and log into
the help centre and it says my page is temporarily unavailable and to get
in touch.

I also desperately want to change the store default currency to GBP.

If you could help with these issues that would be much appreciated. Thanks
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Shopify Staff
Shopify Staff
499 31 83

Hey, @naturesgrace!

Karlie here! Thank you for getting back to me so promptly. Can you tell me what the error message you get is when you try to enter in your new card details. You had mentioned, "I am receiving the attached message" - what message would that be? Any details would be helpful. Our best bet might be to take this to email so I can properly verify your account and look into the issue for you.

Thank you! 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Karlie, can I have a email address to send you a private message regarding my account please.Thank you so much for being so responsive. 

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Shopify Staff
Shopify Staff
499 31 83

Hey, @naturesgrace!

Karlie here! I'm going to send you an email to that email address you listed in your last reply. I'm going to remove that reply from this thread for you as well so your email address isn't showing up in the public thread. Once I send you an email, we can work on verifying your store so that I can look into this issue for you. 

I'll be in touch! 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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