I need to add a .txt file to the root

Casey_Samson
Excursionist
27 0 2

I have no other choice but to add a .txt to the root directory of my website. Shopify chat and phone support have been atrocious. This is to regain control of our Google Analytics account. 


What can be done here? This is such a simple task but without it, I have no access to google analytics. 

Before someone suggests, NO Google will not accept the META tag. It MUST be the .txt file.

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achieveapplabs
Shopify Partner
495 39 76

Are you able to manage the name server for your domain? If so Google should be able to give you back access using a DNS record. 

Use Approovly to create and track order approvals | Looking for more Shopify apps? achieveapplabs.com/#apps
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Casey_Samson
Excursionist
27 0 2

this is NOT a DNS record. this would be an uploaded .txt FILE. as in


www.yourdomain.com/analytics.txt

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achieveapplabs
Shopify Partner
495 39 76

@Casey_Samson Who manages your domain? GoDaddy or Shopify? You need to point the domain to a web server you can upload a .txt file to. You can't upload things directly to the root of your storefront sorry. The answer is you can't at least not without temporarily changing the server in your DNS records.

Best,

Achieve Team

Use Approovly to create and track order approvals | Looking for more Shopify apps? achieveapplabs.com/#apps
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Casey_Samson
Excursionist
27 0 2

Godaddy. And they advised it is not possible to upload a txt file. It is NOT related to DNS. 

There has to be a solution somehow, or I will never be ever to regain access to our Google Analytics 

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compute
New Member
2 0 0

Hi, did you find a solution to this??

I am trying to do exactly the same, Shopify can't help and nor can Google.

I have been told by Google today that it's a problem they have not dealt with before so there is very little online about this.

the adding .txt and adding a redirect isn't accepted by Google.

I was told today that if I can't add the file in the root of the site, or get in touch with the person who has admin rights on the account I will have to tell my client that they will have to use a new Analytics account, and lose all the previous data.

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achieveapplabs
Shopify Partner
495 39 76

Everyone! txt file verification at the root directory is not the only way. Ask google to do email verification if you have an mailbox associated with the domain. OR have them do a DNS record verification that proves you own the domain. 

I know it feels like sometimes it’s hopeless but it’s not just keep pressing Google you’re not going to upload a txt on Shopify’s root directory that’s for sure.

Use Approovly to create and track order approvals | Looking for more Shopify apps? achieveapplabs.com/#apps
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compute
New Member
2 0 0

hi @achieveapplabs thank, but email verification won't work for this.

My client has been communicating with Google Analytics Support about this problem via an email on same domain.

This is not the same as the search console verification, where it can be an html file in root, DNS txt entry or meta tag.

Google have told me either txt file in root, or if we cannot get in touch with the old analytics admin we have to start with a new analytics account.

I've emailed Google loads about this, had online chats and even phone calls and google hangouts, but still nowhere nearer.

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