I need to contact Shopify support now!

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New Member
11 0 0

I have a serious issue with my store. I can't add to cart my product, when I try to add to cart, the cart is currently empty. I tried on every device, but it won't work, Tried it again with cache deleted but still doesn't work. I tried to use an incognito window, the same thing it doesn't work at all. I have been trying to contact Shopify but the support email not working. I try to ask the community, still, no response still can't fix the issue.

 

Now I want to related to who? Everything is down, even the Shopify itself doesn't give me the answer. I try to ask the support but it doesn't help me at all with the article.

 

Please help me!

My store URL https://skinpristine.co

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New Member
11 0 0

I'm using Narrative Theme

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Excursionist
42 1 6

Try their live chat service or tweet Shopify Support

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New Member
11 0 0

I think I have figured it out. Thanks to Cloudflare I'm able to purge my cache and it works perfectly now. But I need to know from developer expert on how my code structure is. Maybe there is something wrong. I'm afraid it happens again in the future, so I need an expert view.

 

Thank you

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