I paid but the store is unavailable ?

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Tourist
5 0 3

please it's 3 days now , I paid the monthly fees and I get : 

the-peak-mart.myshopify.com is currently unavailable.

please fix it for me I stopped now 
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Shopify Staff
Shopify Staff
325 20 49

Hi, @morad1

 

Thanks for reaching out about that; I'm sorry to hear that you're having trouble accessing your account. I'll have to verify your account details in order to look into that for you, so I've just sent you an email - if you'd like to reply there then I can take a look. Thanks! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
5 0 3

please tell me what I do now to fix that

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Shopify Staff
Shopify Staff
325 20 49

I'll have to authenticate the account in order to look into it for you, so please reply to the email I've sent you and we can go from there. Thanks! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
5 0 3

I reply in email

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Tourist
7 0 2

Hello
I placed an order a few days ago, for a had now news from the seller, so I sent him a mail earlier asking him to send an invoice, he did that, and now that I've paid he cancelled the order for unavailable Item like 10minutes after sent the payment.

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Tourist
5 0 3

brie what now ?? when I try to reply in email I get this Our community does not support replying directly to a notification email so your reply in this email wasn't posted in the community.

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Shopify Staff
Shopify Staff
325 20 49

Hi, @morad1

 

You can't reply to the Shopify Community notification emails. I sent you a separate email titled "Shopify Support - Account Access", so that should be in your email inbox as well. Please reply there. Thanks! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
5 0 3

ok I find it , reply now

1 Like