I think my account got hijacked

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New Member
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So, I don't know if this problem is even fixable, but I think someone hacked into my store and deleted permissions from me and my dev.

I used an incorrect email address and they managed to get in and do it so I can no longer access the store that I purchased.

Is there any way to fix this?

Thanks.

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Shopify Staff
Shopify Staff
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Hey there, @Mickey19 

 

Bo here from Shopify Support! 

 

I am so sorry to hear about this. When it comes to time-sensitive account issues such as this you are best off reaching out to Shopify Support directly as we cannot authenticate you as the owner of the account on a public forum.  If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to the chat. You can also reach us on Twitter @ShopifySupport or through Facebook here. 

 

I will, however, be reaching out to you directly via email to get this resolved ASAP! Please respond to my email so that we can get this ball rolling.

 

All the Best,

Bo

Bo - Social Care @ Shopify


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