ID verification not valid

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Tourist
3 0 1
Got asked to verify ID so sent my passport and driving licence. But it has come back invalid. Any idea why this could be?
1 Like
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New Member
2 0 1

I have the same problem and no idea why it is saying its not valid - there's not explanation as to what would be valid as well.

1 Like
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Shopify Partner
4 0 0

I have the same problem. It's really annoying. They are threatening to stop the service but give you NO WAY to fix the problem (eg. an error message to fix the problem) or even contact customer service, that's OFF too. REALLY ANNOYING!!! And time-consuming to try and have to fix without any instructions. Does that mean they will stop payments??? 

It's not about the size of your logo.
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Tourist
3 0 1
Yes they stopped my payments and also are holding the money currently in my
shopify for 120 days which is over £1000. I’m just using PayPal now
instead. A lot better!
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