IS THIS SHOPIFY ???? 1 stars is not enough

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we have spent a several time for setting up our New Store .

We are e commerce accelerator and we manage multiple e commerce in all words .

This is our first time with Shopify and i think will be  the last one .


So After the subscriptions ,after connecting API ,Products ,integrations and other things ,

when we connected the paid plan with the credit card the store disappeared.
really ????

when we contacted customer care they told us to wait 3-4 days for someone to contact us to solve the problem!

3 -4 days ????
you pay the freelancers we paid to set up the store??

this is unreal.
The worst customer care we've ever talked to.

They knew nothing, stay away from them