Id verification

New Member
1 0 0

Hello, My name is Alex and I wanted to setup a personal shopify business. I have done everything required for the store to be open but it asks me for id and address verfication. For the ID verification, I have tried with my EU passport, UK provisional license and with my oyster card and none of them work.

for the address I have tried with a bank statement as it has my full name and address on it but it still says that they couldn’t identify me. Please help

Shopify Staff
Shopify Staff
934 66 151

Hi, @Alex20031 

It's possible that upon sign up, you entered some personal information incorrectly. 

In order to determine why verification is failing, I will need to have a close look at your account. 

For authentication purposes, I've sent you an email with the subject line "Shopify Support - Verification". 

Please respond to the email at your convenience and I can look into this further for you. 

If anyone else experiences this issue, please reach out to our support directly by following these steps: 

  • Log in through our Help Center
  • Enter your question in the router 
  • Scroll to the bottom of the page and select 'continue' under 'Get Support'
  • Choose your preferred method of support (web callback, live chat, email, Twitter)


Elle | Social Care @ Shopify 
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