I have had an email from shopify asking us to submit verification documents for our 2 x directors as per the below:
This has come straight after a payment from a customer which has been marked as 'Risk of fraud'.
Can I please confirm that we need to supply the below information as it is asking for a copy of either passport or driving licenses.
|Shopify Payments needs you to verify your identity and another person’s identity by Thursday, June 18, 2020 at 4:57 pm +0100.|
|If you don’t verify your identity and another person’s identity, your Shopify Payments account will be put on hold and you won’t receive your payouts.|
What was the email address of the sender? That's the best way to know if it was legit. But this is a legit request if coming from Shopify. See this thread: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Cannot-verify-identity-Shopify-Payment...