Identity Documents Query

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Tourist
4 0 2

Good afternoon,

I have had an email from shopify asking us to submit verification documents for our 2 x directors as per the below:

This has come straight after a payment from a customer which has been marked as 'Risk of fraud'.

Can I please confirm that we need to supply the below information as it is asking for a copy of either passport or driving licenses.

Kind Regards,

Supreme Lawns

Shopify Payments needs you to verify your identity and another person’s identity by Thursday, June 18, 2020 at 4:57 pm +0100.
If you don’t verify your identity and another person’s identity, your Shopify Payments account will be put on hold and you won’t receive your payouts.
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What was the email address of the sender? That's the best way to know if it was legit. But this is a legit request if coming from Shopify. See this thread: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Cannot-verify-identity-Shopify-Payment...

Michael | Business Development @ Helium
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Tourist
4 0 2

Thank you Michael,

Yes it came from mailer@shopify.com, so yes from Shopify's official email address I believe.

Kind Regards,

Supreme Lawns

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