Identity Verification not working

Highlighted
New Member
1 0 1

Every time I try to upload documents for identity and address verification a pop up appears saying "additional document back file upload cant be blank" even though there is no option to upload an additional document back file. 

1 Like
Highlighted
New Member
2 0 2

I have the same issue too. No matter what i try, i get the same error message ""additional document back file upload can't be blank".

It gives me no option to add a back file.

 

Please help.

2 Likes
Highlighted
New Member
2 0 0

Did you get an answer for this? I am experiencing the same.

0 Likes
New Member
2 0 0

I am having the exact same issue. Frustrating to say the least. Is anybody Shopify seeing this? 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
482 34 67

Hi, everyone! 

Sophia here from Shopify. If any of you are still having trouble uploading a document to your admin for verification purposes, please try toggling the driver's license field to another option and then back again. This should reveal the second document upload option. Our team is looking into fixing the form so you don't need to toggle back and forth, but in the meantime, this workaround should resolve the issue.

Sophia | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

Hi Sophia. Doing it now too. Tried the toggle thing you said between types but still not working

0 Likes