If you are going to remove live chat, can you at least update your support pages. It is misleading.

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New Member
1 0 0

Misleading Support PageMisleading Support Page

If you are not going to actually allow us to contact the support team, could you at least update the support/contact page to reflect that it's not possible?? The image is especially misleading.

Once upon a time I remember there was a live chat feature where we could communicate with the support team directly. Now when I try looking for that it brings me to an infinite loop cycle where I have to click on "Contact Support" -> Login to my Shopify Account -> brought to FAQ page -> Explore the Shopify Help Center -> Back to "Contact Support"

Fine. I get it. Managing a live support team is expensive. At least leave an email somewhere so I could have someone to communicate with?

"Award winning support team" - that doesn't actually seem to exist or contactable.

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Shopify Staff
Shopify Staff
559 45 124

Hi, @josephsaw.

Julie here from Shopify Support.

First off, I appreciate you sharing your feedback. Do you have a link to the page that's shown in your screenshot? If the "Contact support" link isn't working, I'd like to raise this with our developers so they can resolve this. 

That being said, while we have recently made changes to how merchants navigate the Shopify Help Center, we are still offering 24/7 live support. To access our contact options, you'll just need to complete the following steps:

  1. Go to: https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

I hope this clears things up! If there's anything I can assist with here in the Community Forums, please let me know. I'm always happy to help. 

Julie | Social Care @ Shopify
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Excursionist
16 2 2

I just used live chat the other day.

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