Images exceeding 20 MegaPixels!

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New Member
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I have been trying to upload my images for hours and every time it says image exceeded 20 Megapixels. The photos were taken on my iphone, converted to jpg, and put into photoshop. I want the end result to be a transparent background png. Could anyone tell me what im doing wrong or the exact pixels height, width, pixels per inch for my template so I can upload all of them? Please and thank you! For more context, I am trying to upload a picture of a shirt to my product images

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Tourist
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Same here for any image.

 

Even those we've previously uploaded successfully.

 

Clearly something wrong.

 

I also made a post here about it but mine was marked as spam so I hope yours gets through okay?

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Tourist
10 1 5

We're over here (on page 3 of replies already).

https://community.shopify.com/c/Shopify-Design/Image-size-exceeds-20pixels/td-p/321708/highlight/fal...

 

Looks like it's a known issue and someone said "they're working on it"

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Shopify Staff
Shopify Staff
557 37 94

Hello all!

 

Karlie here from the Shopify Guru Team! My apologies for the inconvenience that this issue may have caused. Our technical team have since shipped out a fix and the issue should now be resolved. If you are still experiencing the same problem, then be sure to double check the Shopify image guide, here, to make sure that your images are following Shopify's requirements. 

 

However, if you have followed Shopify's image requirements and you still see the same error message - be sure to let me know. I will be happy to help!

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi! I'm still getting the error on my store and I know my images are not exceeding the limit. Is this bug back? 

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New Member
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Hi Karlie,

 

I have been trying to upload a set of test products on our new store. However I keep getting the same error:

Validation failed: The pixel limit is 20 megapixels. Resize your image and upload it again.

All images are 2000 x 2000 px @ 72dpi and stored on our Azure server.
I have tried logging out and back in again as suggested in other posts.
I have tried a different browser.

 

Nothing is working, any suggestions?

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Shopify Staff
Shopify Staff
557 37 94

Hello, @BigBoxArt!

 

Karlie here! Can you tell me what the file size is for each of those images that you're trying to upload? 

 

Looking forward to hearing back from you! 

 

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

This media couldn’t be added:

  •  exceeds 20 megapixels
The problem with images All images I have are in high quality
 
I don’t know why my images are not accepted
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New Member
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Hello,

 

I have exactly the same problem. 

When i try to change the banner it says : "The pixel limit is 20 megapixels. Resize your image and upload it again." The file is 863K in size. 

 

Any help ?

 

Thank you

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New Member
2 0 0

Some of my images are much smaller (3.7MB) and I still get this error. Is the bug fixed? It see it's been around since January.

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