Images exceeding 20 MegaPixels!

New Member
1 0 0

I have been trying to upload my images for hours and every time it says image exceeded 20 Megapixels. The photos were taken on my iphone, converted to jpg, and put into photoshop. I want the end result to be a transparent background png. Could anyone tell me what im doing wrong or the exact pixels height, width, pixels per inch for my template so I can upload all of them? Please and thank you! For more context, I am trying to upload a picture of a shirt to my product images

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Tourist
3 0 0

Same here for any image.

 

Even those we've previously uploaded successfully.

 

Clearly something wrong.

 

I also made a post here about it but mine was marked as spam so I hope yours gets through okay?

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Tourist
9 1 3

We're over here (on page 3 of replies already).

https://community.shopify.com/c/Shopify-Design/Image-size-exceeds-20pixels/td-p/321708/highlight/fal...

 

Looks like it's a known issue and someone said "they're working on it"

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Shopify Staff
Shopify Staff
362 19 52

Hello all!

 

Karlie here from the Shopify Guru Team! My apologies for the inconvenience that this issue may have caused. Our technical team have since shipped out a fix and the issue should now be resolved. If you are still experiencing the same problem, then be sure to double check the Shopify image guide, here, to make sure that your images are following Shopify's requirements. 

 

However, if you have followed Shopify's image requirements and you still see the same error message - be sure to let me know. I will be happy to help!

 

*Karlie* | Social Care @ Shopify
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