Inaccurate Live Visitors

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Has anyone had issues with their live visitors being inaccurate?  I normally have over 600 live visitors to the site daily and then one day 2 weeks ago, I have almost none.  I look at Google Analytics and that is still showing my live visitors, when Shopify shows none.  Sometimes I have 5 and Shopify shows zero and at the end of the day, Shopify says I have only about 40!  My site is in the top 3% so there seems to be an issue with Shopify, especially as GA seems to be maintaining accuracy over the Shopify analytics which is totally incorrect.  Has anyone else had this problem and had it resolved by Shopify?  So far no resolution or response and it's quite upsetting considering I am paying for a service that doesn't work fully.