Incorrect Instagram Catalog Linked

New Member
4 0 0

After spending the last hour to gain access to the Shopify Catalog Manager, I'm having a problem connecting the correct catalog to Instagram. The Shop section on my Insta business page is an old catalog that is made up of all deleted products. When customers click the products they're taken to a 404 error page on my site because they are no longer available. I have changed the catalog to the newest, updated catalog countless times but the shop page will not update. This makes me unable to utilize the swipe up to shop products link on stories because the products are not available. I am, however able to tag/link products in photos with the correct catalog.

 

Any suggestions? Thank you! 

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Dear madisonwright,

 

Disconnect--> Delete Channel and then reconnect 

Best Regards
MS Web Designer | MS Web International | Task4Store
Contact Us: https://www.task4store.com/pages/contact-us OR task4store@mswebdesigner.com
9.9/10 Customer Rating | 1400+ Happy Clients | 100% Satisfaction Or Money Back Guarantee
Excursionist
16 2 39

Yeah i think the old catalog is linked thats why you are getting the 404 error,

Try disconnect everything and then connect the new catalog.

Qash
Era Of Ecom
Dept Head Media Buying
https://eraofecom.org/
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Excursionist
16 2 39

Also try to setup the facebook shop from the shopify, and then setup instagram shop on in your shopify.

If the facebook shop in not connected you cant use instagram shop.

Qash
Era Of Ecom
Dept Head Media Buying
https://eraofecom.org/
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New Member
4 0 0

I disconnected the Facebook and Instagram channels through Shopify 48+ hours ago and the outdated catalog is still visible in the Instagram shop section. Under the Instagram Business -> Shopping section the current Shopify Catalog from the Business Manager is selected and technically should be showing in the shop page, but it is not. At this point have no catalog in the shop section would be better than the one that is displaying but I can't get rid of it either. 

 

Thanks for the suggestions so far! 

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New Member
4 0 0

I disconnected the Facebook and Instagram channels through Shopify 48+ hours ago and the outdated catalog is still visible in the Instagram shop section. Under the Instagram Business -> Shopping section the current Shopify Catalog from the Business Manager is selected and technically should be showing in the shop page, but it is not. At this point I would rather have no catalog in the shop section than the one that is displaying but I can't get rid of it either. 

 

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Have you disconnected Instagram from facebook?

Best Regards
MS Web Designer | MS Web International | Task4Store
Contact Us: https://www.task4store.com/pages/contact-us OR task4store@mswebdesigner.com
9.9/10 Customer Rating | 1400+ Happy Clients | 100% Satisfaction Or Money Back Guarantee
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New Member
1 0 0

Did you ever resolve this as having same issue!!

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