Incorrect pricing on ig shop

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BlushBella
New Member
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I recently marked down some items on my website but my instagram shop when I tag products is still reflecting the original price, I tried to untag from Facebook and retag the products but that didn't seem to make a difference. Is there anyway to fix this issue.

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Trevor
Community Moderator
Community Moderator
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This is an accepted solution.

@BlushBella 

When updating your pricing it can take up to 24-48 hours for Facebook to sync the changes and update Instagram. If it has been longer than 24-48 hours, then there may be an issue with the connection. You will need to reach out to our support in this case to resync your data. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify 
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