Instagram Shop Facebook Commerce Account Set Up Error

New Member
2 0 0

Have been following up this issue with Shopify and Facebook since late Aug 2020.
9th Oct reply from Shopify (Anna)

Thanks so much for getting back to me and letting me know of the error with the screenshot.

A few other merchants have reached out about getting the same error message as you. You are receiving this error because your Facebook Commerce account is still in review on Facebook's end. I would suggest checking your email inbox for an email from commerce-no-reply@support.facebook.com to see if you've been approved or rejected. You can also check the commerce account directly in your business manager to see if there is any message from Facebook there.

In the meantime, I'm going to forward this off to our technical team for further investigation. Please note that there is no resolution for this error at this time, however as our team continues to investigate they will update you via email.

Please let me know if there is anything else you need assistance with Have a great day and stay safe!

9th Oct reply from Shopify (Britanny)

Our developer team has been in contact with Facebook regarding this error to learn more about why it appears. Their team has let us know that this error occurs due to violations with the Commerce Account. At this time, Facebook is currently working on a better way to expose these errors so that this provides next steps and solutions. I really appreciate you bringing this to our attention so we may improve upon this experience!

In reviewing the backend connection with the Facebook account, we are seeing that Facebook is providing the following message, “The commerce account is violating integrity policies and not eligible to engage in commerce.”

Shopify is unable to surface the reason for this violation message, so we can recommend contacting Facebook support for any questions or clarification. Facebook has a form specifically to appeal this decision at: https://www.facebook.com/help/contact/481136396104354 which can be completed by filling out the details of this error on their form.

Please note that you must be logged into your Facebook account to view this form. You will be in excellent hands with their team for next steps.

So the form provided to me, is the same form I had been submitting multiple times without a single response since late Aug.

Hope that there would be a solution very soon, thanks and stay safe everyone.

 

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Tourist
4 0 4

Hi, I got an email from Shopify yesterday that Facebook has resolved the issue.  I was able to connect this morning and wanted to keep you all posted

 

Best,

 

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New Member
2 0 0
Oh nice thank you for the share!!
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Tourist
8 0 0

@Tiernan You actually spoke to a human? like on a phone? or what it email/chat..

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Tourist
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For me I was able to once, but now it's just permanently under  review.  So when i talk to  someone at fb they  say  it's still under review even though it's been over a month now.  My shop is active and live but it can't be published.  You can see all my products on insta but they aren't in order and you can't see any on my FB page even though I can tag my products on my fb page (no one can see them).  Good luck man and if u find a way let me know ASAP!Screen Shot 2020-10-26 at 2.47.32 AM.pngScreen Shot 2020-10-28 at 7.06.27 AM.pngScreen Shot 2020-10-26 at 3.52.18 AM.pngScreen Shot 2020-10-29 at 5.32.12 PM.pngScreen Shot 2020-10-29 at 5.26.23 PM.png

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New Member
2 0 0

Hey @ModestHut. Having the exact same issue you had. Did you manage to get this issue resolved?

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Tourist
5 0 3

Man, It's actually extremely depressing.  I've been having this issue since September so it's been longer than 3 months and It's like I  live in the upside down opposite day, **bleep**ed up world or something.  I get asked to do the same things over and over again and get passed around to different people every week.  They keep saying they understand and thanks for my patienece for 4 months now and have not done a damn thing other than tell me to  appeal it or request another review, which i can't do.  I've given them hours of video and 100's of screenshots and still nothing.  I've obviously started to try to find anyway around the issue and if I knew now what i knew a few months ago i think i coulda dodged them but it's extremely hard to get away with making a new ship/profile/business and them not catching you.  The best bet rn for me is that hopefully  I can use my Dads FB and run my business through there but the only thing is that I can't use my business manager which is my real LLC so thats a bitch and i'm going to have to start a whole new page.  FB also told me that if people commerce accts aren't up to par or have a shop that can be published they are about to take peoples shops off Instagram and i have a 178k+ Followers.  I've been telling them that they are slowly killing my business (I sell home decor and furniture) but they don't care and I can't talk or screenshare w anyone.  If anyone can help me out I would greatly appreciate it.  Sorry for such a downer reply bro but i'm using my Dads fb very slowly and still havne't made the switch yet bc i'm so worried i'm going to get banned for life now.  Here are just a few videos out of the million, Commerce acct overview….I can't request another review and they keep asking me to. Y and    My FB Page where I can tag product but no one else can see it.     CLICK AND WATCH THOSE LINKS                                       

Tourist
6 0 2
Hi. Not really. The best thing to do is complain and complain to the algorithm till you get a human, about 5 times, complain on fb pages. FB shop updates don't work, analytics never match, the costs never make sense. I have somehow been approved on IG but not facebook. Zero service. Don't bother. Their apps slow your site, all load before your content, and steal all your data.

Get on Google Shopping instead. Never had anything but issues with social ads. Too expensive. If you're a new site spend $5 a day on Google ads for 6 months consistently and work on the site SEO. Forget facebook and IG, it's a scam, so is google but at least you get ranked. SEO is a better investment. Until ads only charge us by the sale it's not cost effective unless you have large margins.

Why we still pay for people scrolling on the toilet is insane. 6 cents for a scroll or not even half a second blur, is where the real money is made for google and fb etc. We have now almost given up on socials except for the free stuff, and that is what ranks no your paid. Unless you have real followers that is actual interactions from your page users don't bother.

Anyone who has figured out fb let me know if you've had success. Amazon Seller, what a nightmare that is, Bozo admin and set up is almost impossible.

S
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Tourist
3 0 1

I got exactly same experience like you man. Their support really sucks. They ask me to jump a whole bunch of hoops without solving anything. This FB/IG shop feature is dead in the horse with shopify integration.

No idea where to go...

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