Instagram Shopping

ZaDu
Explorer
69 0 22

Hello. I tried setting up my instagram shopping for my instagram account but its saying my account isn't eligible. How do I fix this?

Screen Shot 2021-03-01 at 10.32.55 am.png

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Ash
Shopify Staff
Shopify Staff
772 84 114

Hey, @ZaDu!

Ash here from the Shopify team. Thank you for posting your question in the Shopify Community. 

I see that you're trying to set up the Instagram Shopping feature for your shop, but are getting an error stating that your account is ineligible. From just that screenshot alone I'm unable to determine what exactly is causing your ineligibility, so I suggest heading over to this page in our Help Center with the full requirements to use the Instagram Shopping feature. In order to use this feature, your shop needs to meet each requirement listed in that document. Please also note the links in that document for Facebook's merchant agreement and commerce policies, which also must be followed. 

I hope this helps identify the issue, and that you're able to become eligible for this feature going forward. 

Ash | Social Care @ Shopify 
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