It seems that you are using the default shopify store url in your instagram bio. If your store connected with the domain, try adding your domain to your instagram bio. For more details check How do I add a bio or a website to my profile?
Hope this helps!
Try adding your store url something like this,
It will work.
I've got the same issue. It just happened out of absolutely nowhere... my website that was shared on multiple profile seems to be blocking everyone who has it accounts (Maybe 5-8 people). Please help if you have a solution.
Thanks a lot!
Yes, we're having the same issue as well. We've been using our custom domain name linked to our Shopify page for like the 1.5 years in our IG profile, but out of the blue this week we got a notification that our link was not allowed. We've tried using the Tell us button to report, but nothing seems to be working. Right now, we don't have any link to our website at all and customers have emailed us asking us how to order. Any help with this would be greatly appreciated it!
Has this been fixed for anyone?
I had my website in the bio and product tagging working and all of a sudden it all stopped- instagram and facebook are saying my website is now spam and Shopify wont allow my facebook page to be connected to Shopify...
and when trying to publish my collections to facebook Shopify is saying
'Can not be published. Please contact Facebook for more information.'