Instagram business connection

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New Member
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Hello, 

When I try and setup my instagram business shop, I get my myshopify site as the main site.  Please see attached screenshots.  This happens on both Shopify admin tool and also on instagram.  I also have facebook business manager so maybe this avoids any issue ? Thanks for any help. 

Best,

Joel2E365D40-3801-4559-AED1-F1D7CC69A353.jpeg35787E4B-E90C-4F41-9216-37048F0C3D43.png

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Excursionist
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Hey,

 

Have you tried creating your own catalog through Facebook business manager and syncing the products directly? That should solve it

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Been on Shopify since 2011
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New Member
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This is an accepted solution.

Thanks I do have my own catalog through business manager and on the instagram side I can choose business manager catalog.  I’m just not sure on the facebook side how I get rid of point it to myshopify site.  I have attached an updated screenshot. When I create a product promotion tag in instagram it refers to a dead link in Shopify. I’m not sure if this is part of the issue.  083A4459-39F3-427E-9352-EBBF3FA3C2A2.png

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New Member
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im having the exact same issues - has this been resolved ?

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New Member
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Hi, in instagram I have old and wrong products in my shopping window instagram. For this problem the Facebook assistant tell me to ask a Shopify to remove the catalog they have created in them business manager, this catalog is not in mine business manager. Facebook gave me the number about the catalog to remove. This advice is correct? Thank you all

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New Member
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The products left in your Instagram shop maybe recently tagged products I find they remain even when a catalogue is not connected ?
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New Member
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thanks, products give 404 error because they are products uploaded to an old site that no longer exists.

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