Instagram cant connect

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New Member
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hello ,

 

its nice to do do application for connect a instagram shop , but problem is that when you want connect , he tell that prorietary of this , its shopify ....  no way for connect our intagram to shopify .... any solution ? thanks

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Shopify Staff
Shopify Staff
569 28 188

Hi, @Curse

 

This is Rae from Shopify. Thank you for reaching out about connecting your Instagram account, and welcome to the Community. 

 

Can you please tell me a bit more about the problem you encountered while trying to connect Instagram to your Shopify store? Did you see a specific error message?

 

In the meantime, there's definitely some troubleshooting that we can work through to try and get your account connected. As a starting point, we'll need to ensure that your business is based in a country that's supported by Instagram. These countries are outlined here.

 

If you're located in a supported country, then your business also needs to meet these requirements: 

 

More information on these requirements can be found here

 

Once you've confirmed that your store meets the above guidelines, make sure to follow these steps to try and reconnect your Instagram account to your Shopify admin. If you encounter any issues during this process, or if you receive any error messages, please reply back to me here with more details and I'll be glad to provide more assistance. 

 

I look forward to hearing back from you! 

Rae | Social Care @ Shopify
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New Member
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Hello , 

here answer 

 

Can you please tell me a bit more about the problem you encountered while trying to connect Instagram to your Shopify store? Did you see a specific error message?

problem.png

As you can see , its in french but he told me i need be administrator of this .... for select this 

 

I try again this :

Once you've confirmed that your store meets the above guidelines, make sure to follow these steps to try and reconnect

 

Sorry but it do the same .... 

 

Thanks for your help 

 

 

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Shopify Staff
Shopify Staff
569 28 188

Hi, @Curse!

 

Thank you for getting back to me with these details regarding your account setup. 

 

In the screenshot you provided, it looks like Shopify is the current owner of your Facebook catalog, which is correct. In order to connect both the Facebook Shop channel and the Instagram channel to your Shopify account, Shopify needs to remain as the owner of this catalog. This catalog is what helps create product tags on Instagram, and this set up is only possible when Shopify is the owner of the catalog. 

 

When you connect your Instagram account within your Shopify admin by following these steps, and set up your product catalog based on these guidelines, do you see any errors appear in your Shopify admin? If so, can you please take a screenshot of these errors and send it to me here? 

 

Once I receive these details, I can take a closer look into the issue. 

 

Thanks for your help! 

Rae | Social Care @ Shopify
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New Member
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Hello , 

 

its the same than before here the screen about instagram ... he tell to me to check in business manager , and i find same error than before . 

 

where is the problem ? what do you think ? 

 

thanks 

 

20191125_143153.jpg

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Shopify Staff
Shopify Staff
569 28 188

Hi, @Curse

 

Thanks for following up with those details and including that screenshot. Is this screenshot from within your Instagram account, or from within Facebook?

 

Either way, can you please check to make sure your Facebook catalog is already connected to your Instagram business profile. To do this, follow these steps: 

 

  1. Open up the Instagram app on your mobile device and go to your profile. 
  2. Tap the menu in the top right corner and select 'Settings'
  3. Tap 'Shopping', and confirm your Facebook account. If you don't see the 'Shopping'  option, tap 'Edit profile'  and check to make sure your Instagram account is connected to your Facebook business page. 
  4. Select the product catalog that matches your .myshopify.com URL. 
  5. Tap 'Done'

 

Once you've completed these steps, log back in to your Shopify admin and click on 'Instagram'  on the lefthand sidebar. If you see any error messages listed within this section, just reply to me here and let me know. Otherwise, if no errors are listed, try following these steps to add a product tag to an Instagram post or story via the Instagram app. 

 

Please keep me posted on how this goes! 

Rae | Social Care @ Shopify
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Hello,

 

I am having a similar issue. I have follow the steps above but I do not have the 'Shopping' listed after connecting my Facebook Page to my Instagram account. 

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Shopify Staff
Shopify Staff
569 28 188

Hi, @taraye308

 

Thank you for jumping in with these details. I can certainly help look into this further. 

 

It sounds like you may not be seeing the 'Shopping'  option in your Instagram settings, is that correct? If so, please open up your Instagram app on your mobile device, and follow these steps:

 

  1. Visit your business profile. 
  2. Tap 'Edit profile'
  3. Select 'Page'
  4. Check to make sure your Facebook business page is linked to your account here. If it's not, go ahead and link it now. 

 

Once that's done, please open up Facebook, head to your business page, and follow these steps: 

 

  1. Click 'Settings'
  2. Select 'Instagram'
  3. Make sure your business Instagram account is linked here, not your personal account. 

 

Once you complete these steps, are you able to see the 'Shopping'  option in your Instagram app? Keep me posted! 

Rae | Social Care @ Shopify
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Hi

 

Sorry to butt in on this thread but I am having the same issue (shopping is not coming up in my settings menu for my instagram account). I think I've checked everything you mentioned above (password enabled is unchecked; facebook and instagram are both business accounts and linked to each other), I have a shop as part of my business facebook page. I'm in Australia and think that this is enabled for us?

 

I would so appreciate any help could give me.

 

Many thanks

Jenn

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Shopify Staff
Shopify Staff
569 28 188

Hi, @jennjjohnston

 

There's no need to apologize - I'm glad you reached out about this! I'd love to help offer more assistance.  

 

Australia is one of Instagram's eligible markets, so the Instagram sales channel should work in your location, as long as you have the correct settings enabled, and have been approved by Instagram to use this feature. 

 

I do recommend double checking all of the steps shared above to make sure you have completed everything on Facebook's and Instagram's end correctly.

 

If you've already done this and you're still not seeing the 'Shopping'  option within your Instagram app, please check to see if there's an update available for the app. You can find this in the App Store if you're using an iOS device, or in the Google Play store if you're using an Android device. If an update is available, please update your app now. Once this is complete, check to see if you're able to access the 'Shopping' option within 'Settings'  on your Instagram app. 

 

I also suggest removing the Instagram app from your device, and re-downloading it, to see if this allows the 'Shopping'  option to appear.  

 

Let me know how this goes!

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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